Florida Cancer Center

New Patient Information

NEW PATIENT CHECKLIST

In order to ensure you receive the time and attention required to provide optimal care, we ask that new patients arrive 30 minutes prior to their first appointment to complete the necessary registration process. Please bring the following to your initial appointment with Dr. Koo:

  • Insurance Card – please bring to each appointment
  • All medications you are currently taking either an accurate list or the medications themselves
  • Completed pre-registration forms, if available
  • Insurance Referrals, if required

 

OFFICE HOURS AND SCHEDULING

Patients are seen by appointment only. To schedule an appointment, please call Dr. Koo’s primary office location, Monday through Friday, during office hours.

If you are going to be late for an appointment, or if re-scheduling is necessary, please notify us as soon as possible. The physicians at the office conscientiously attempt to examine patients at their designated appointment time. However, due to the nature of our practice, occasionally scheduling delays occur. If we do experience a schedule delay, we ask for your understanding and courtesy.

In the event of inclement weather, we will keep the offices open as long as the safety of our patients and staff is not at risk. Please call your Dr. Koo’s office and our medical staff or our answering service will advise you of any delays.

 

EMERGENCIES

If at any time you experience a life-threatening emergency, call 911 immediately.

In the event of a non-life-threatening medical emergency during office hours, call the office where you are generally examined. Please identify the call as urgent or as a non-life-threatening emergency, so that one of our nurses or physicians can assess your situation and provide you with instructions.

If a non-life-threatening medical emergency occurs after office hours, please call the office where you are generally examined. Your call will automatically be forwarded to our medical answering service, who will contact our on-call physician. A member of the medical staff is available 24 hours a day, seven days a week. If your call is not returned within 60 minutes, please place a second call.

 

PRESCRIPTION POLICIES

To assure your safety and well-being, the physicians of Dr. Koo’s office prefer to provide written prescriptions to you at the time of your office visit. Although your physician may be willing to call in your prescription, this is not the procedure of choice, and, by law, certain medications cannot be obtained without a written prescription. Please call your pharmacist to request a refill on your prescription, or ask your pharmacist to call us with the request for a refill order.

Due to the nature of your medical condition, it is very important that you not run out of your medications. Be sure to call for a refill, at least two days prior to depleting your supply of medication.

 

LABORATORY TESTS

Most laboratory tests are performed in our offices. Some specialized tests, however, require that we send the samples to a hospital or private laboratory. A separate bill will be sent to you by the hospital or laboratory for these procedures. Please be certain that you have your insurance information with you each time a laboratory test is performed. If you receive a statement from a hospital or private laboratory, and there is no indication that your insurance carrier has been notified, please call their business office to provide them with your insurance information, so that they can submit a statement of charges to your insurer.

 

HOSPITALIZATION

The physicians of Dr. Koo’s office admit patients to most of the hospitals in the Palm Beach county area; however, not every physician practices at every hospital. If hospitalization is required, to maintain the continuity of your care, we prefer that you stay in a hospital attended by your physician. If you prefer to be admitted to another hospital, one of our other physicians who practices at that facility will oversee your care during your hospitalization. The staff of Dr. Koo’s office will make the necessary arrangements for your hospital admission. It is your responsibility, however, to obtain any required approvals for hospital admission from your insurance carrier.

 

MEDICAL RECORDS

Your medical record is confidential and will not be given to anyone unless requested in writing by you. To request copies of your records, please call your physician’s primary office. Our medical staff will be glad to fax your medical records to another physician, or copy them for you for a small administrative fee.

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